Help & FAQs

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Most popular questions

  • I forgot to return my headphones at the end of the festival - what happens now?

    No problem, just get them back to us as soon as you can. Depending on how late the return is, an administrative fee may apply. Please check our terms and conditions, especially clause 6.   Please send the headphones back to:   FAO: Festival Returns S...
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  • Can I get a refund or cancel my Silent Disco ticket?

    You can receive a refund or cancel your ticket within 14 days from the purchase date as long as this is also before the Silent Disco for the event has started. If you wish to cancel your ticket, please contact us immediately. Once cancelled, the ...
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  • How does mobile ticketing work?

    We want to make it as easy as possible for everyone to enjoy our Silent Discos. Just follow these simple steps: 1. Pre-order your headphones by selecting your event and paying the admission fee and refundable deposit...
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  • When are you able to collect and return your Silent Disco headphones?

    We’ll try and release this information to you before the start of the festival or event (where possible). If you arrive at the festival and have no clue where we are, try any of the following:  Ask stewards where we’r...
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  • How do I get my Silent Disco King headphone deposit back?

    To return your headphones, simply hand them back to us. We will scan them and inspect them for any damage. Assuming they are returned undamaged, we will initiate a refund of your deposit within 14 working days. The refund will be processed back to the car...
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  • Where can I find my ticket?

    Your Silent Disco QR code ticket will be sent to the email address you used to place your order. Make sure to check your email for this before the event. If you can't find it, don't panic - please check your Spam folder. If it's still not there, ...
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  • What are the benefits of pre-ordering for the Silent Disco?

    Prebooking your headphones means you don’t miss out. Even at our sold out events, your prebooked reservation means you can stroll up smugly and collect your headphones, looking like the cat that got the cream. By pre-ordering your headphones, you...
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