Silent Disco King is a trading name of Headphone Revolution Ltd.
Registered in England. Our registered address is Headphone Revolution, 1 Endle Street, Southampton, SO14 5FZ
Company registration number: 07071651
VAT registration number: 984 753 761
Terms and Conditions
1. THESE TERMS
1.1 When these terms apply. These terms and conditions apply when you make a booking to reserve headphones at one of our silent discos. Please read these terms carefully before making your booking. Section 9 is particularly important because it sets out our liability to you under the contract. Section 6 explains the additional charges we make if you are late returning the headphones to us or if you do not return the headphones.
1.2. If you do not agree to these terms. If you do not agree to these terms then you must not place a booking.
1.3. If you do not follow these terms. If you do not follow these terms then you may not be granted entry to the silent disco you have booked for and we may refuse to supply you with the headphones you have booked. You may be asked to leave the event if you breach these terms whilst at the silent disco.
1.4. Other terms may also apply. If the silent disco takes place at a festival or other event which is run by a third party then additional terms may apply to your attendance at the venue. These will be set by the organiser rather than by us. You should contact the organiser for a copy of these terms if you have not received them.
1.5 If you are booking for multiple people. If you are making a booking on behalf of yourself and/or other people then you are assuring us that those people will follow the sections of these terms and conditions which apply to them. In particular, you will be responsible for any damage caused to our equipment by people you are booking on behalf of (see section 5.1.2 for more details).
2. BOOKINGS
2.1 Where to find information about us and our headphones. You can find everything you need to know about us, Headphone Revolution Limited (trading as Silent Disco King) and our products and services on our website (www.silentdiscoking.com/consumer-festival-terms) before you make a booking. We also confirm the key information to you by email when confirming your booking. Our registered office address is 1 Endle Street, Southampton, Hampshire, England, SO14 5FZ and our company number is 07071651.
2.2 Making a booking. You can make a booking to reserve headphones at one of our silent discos via our website at www.silentdiscoking.com. You must not make a booking through this service if you are operating as a business. If you are a business and wish to make a booking with us then please contact us at info@silentdiscoking.com as different terms and conditions apply. We may terminate any corporate bookings made through our consumer site immediately without notice.
2.3 Charges. If a charge is payable to make the booking, this will be stated before you submit your booking. Charges are exclusive of applicable VAT unless otherwise stated.
2.4 Deposit. The charges for your booking may include a refundable deposit. This is repaid to you, using your original payment method, within 14 working days of us receiving the headphones back from you. We may keep your deposit, or part of your deposit, if we do not receive the headphones back from you, you are late in returning them to us or if you damage the headphones. Section 6 below explains the charges which apply if you are late in returning the headphones or do not return them.
2.5 Payment of charges. Charges are payable using one of the payment methods listed at the check-out screen. We will take payment from you when you place your booking.
2.6 Confirmation of your booking. The contract between you and us only comes into effect once we send you a booking confirmation email. If 72 hours have passed since making your booking and you have not received a confirmation from us, please contact us at info@silentdiscoking.com.
2.7 We may reject bookings. Sometimes we reject bookings. If we reject your booking then we will let you know as soon as possible by email and we will refund any money you have paid.
2.8 Information you provide to us must be correct. You are responsible for checking that all of the information you provide to us is correct. If there is an issue with your booking due to a mistake in the information you have provided then we will not be liable to you.
3. CANCELATIONS
3.1 We may cancel bookings. We may cancel the contract between you and us after we have sent you a booking confirmation in the following circumstances:
3.1.1 There has been a pricing mistake on our website resulting in you being under-charged. In this situation we will try to offer you the option of rebooking at the correct price. If you do not wish to rebook at the correct price then we may cancel your booking at the incorrect price.
3.1.2 The festival or event which hosts the silent disco you have booked for is cancelled or postponed.
3.1.3 We are able to cancel in the circumstances set out in section 7.2, as a result of an event outside of our reasonable control preventing us from performing our obligations under the contract.
3.1.4 We are unable to perform the contract for any other reason and we give you reasonable advanced notice of our cancellation (taking into consideration the circumstances giving rise to the cancellation).
3.2 Consequences of cancellation. If we cancel the contract under section 3.1 then:
3.2.1 We will tell you that the contract has been cancelled. This will usually be by email.
3.2.2 If the contract has been cancelled because the event has been postponed to a later time or date then we will try to offer you a substitute booking or credit for the revised time/date. If that is not possible, or if we have cancelled the contract for another reason, then we will refund you the charges you have paid.
3.2.3 We will not be liable to you for any other losses you might suffer. This does not exclude our liability for death or personal injury resulting from our negligence, or any other liability which the law does not allow us to exclude.
3.3 If we cannot supply all of the headphones you have booked. In the unlikely event that we are unable to provide you with the full number of headphones you have booked then we will contact you to allow you to:
3.3.1 cancel the contract and receiving a refund for all the headphones you have booked under that same booking; or
3.3.2 if possible in the circumstances, amend the contract so that you receive a refund for the headphones we are unable to supply. You will keep your booking for the remaining headphones which we are able to supply.
4. THE HEADPHONES
4.1 The headphones. The headphones we provide will match the description (if any) in your order confirmation. They will also be fit for purpose and of satisfactory quality. The headphones will meet all applicable legal standards.
4.2 Changes we can make. We may change the headphones (including model, branding, technical specifications and features) for any reason provided that the replacement headphones have materially the same features and functionality as the headphones we have replaced.
4.3 Our right to upgrade. We reserve the right to upgrade any of the headphones you have booked to a higher tier model. If we do this, the upgrade will be free of charge.
5. YOUR RESPONSIBILITIES
5.1 Rules that you must follow. You must do the following things. If you make a booking for multiple people then you are additionally responsible for ensuring that those other people do the following things:
5.1.1 You must return all headphones at the end of your booking. You are allowed to use the headphones only for the time period stated in your booking. At the end of the hire period you must return the headphones to us by following the instructions of our staff or signage at the venue or in the email instructions we send to you. If you return the headphones late, or you do not return them at all, then additional charges will apply and you will lose part or all of your deposit. You may also be liable to pay to replace the headphones. Please see section 6 below for more information.
5.1.2 You must take reasonable care of our equipment. You must take reasonable care of the headphones. In particular, please do not drop them, subject them to shock or physical damage, submerge them in water or dismantle them. If our equipment is lost, damaged or stolen by you or a member of your party then we may claim the cost of repairing or replacing the headphones, plus our reasonable expenses, from you as compensation. We may deduct this from your deposit.
5.1.3 You must follow the venue rules. You must follow the rules that apply to attending the venue where the silent disco is held. For example, instructions on where you are permitted to go, general safety instructions and rules relating to smoking and the consumption of alcohol or drugs.
5.1.4 You must follow the reasonable instructions of our staff. At the event, our staff may give you instructions for your safety, to ensure the safety of others, to follow the venue’s rules or otherwise to ensure that everybody is able to enjoy themselves at the event. You must follow these instructions.
5.1.5 You must behave in a safe and reasonable manner. If any person in your party does not behave in a safe and reasonable manner whilst at the venue, we reserve the right to eject them. We will act reasonably but we do not have to give a warning before ejecting them.
5.2 Refunds Please note that:
5.2.1 If you or a member of your party is ejected from the venue or is refused entry then you will not receive a refund of the charges for the ejected person’s headphones. However, the deposit for their headphones will be refunded in accordance with section 2.4 above.
5.2.2 If you or a member of your party leave the venue for any reason then you will not receive a refund of the charges for the departed person’s headphones. However, the deposit for their headphones will be refunded in accordance with section 2.4 above. If the headphones are faulty then you must follow the procedure in section 7.3 so that we can replace them.
5.3 "No Show Policy" Please note that:
5.3.1 We are unable to accept any refund or cancellation requests made after the commencement of the booked Silent Disco on the basis of non attendance - and you will not be entitled to a refund of the entry paid.
In the event of non attendance your deposit will be automatically refunded in accordance with section 2.4 above.
6. Late Returns and Non Returns
6.1 Late returns. You must return the headphones to us at the end of your hire period by following the instructions we provide to you. If you are late returning the headphones to us then the following rules apply:
6.1.1 Each set of headphones returned to us within 28 days of the end of the hire period will incur an administrative fee which is the greater of: (a) 10% of the total deposit paid for your booking; and (b) £2.
6.1.2 Each set of headphones returned to us from 29 to 84 days from the end of the hire period will incur an administrative fee which is the greater of: (a) 25% of the total deposit paid for your booking; and (b) £5.
6.1.3 We are under no obligation to accept returns later than 84 days from the end of the hire period. We may keep your entire deposit once this date has passed. If you have caused us to suffer financial loss greater than the amount of your deposit then you must reimburse us the difference within 14 days of us asking you to do so.
6.2 Non-returns. If you do not return the headphones to us, or you return the headphones more than 84 days after the hire period has ended and we choose not to accept your return, then:
6.2.1 We will keep the full deposit you paid for those headphones.
6.2.2 We may charge you the cost of replacing the headphones plus our reasonable expenses as compensation. We will first deduct the amount of your deposit which we are keeping.
7. YOUR RIGHTS IF WE BREACH THE CONTRACT
7.1 We are not responsible for delays or breaches which are outside our control. If an event outside of our control causes a delay in us performing our obligations under the contract, or completely prevents us from performing any of our obligations, then, where possible, we will contact you to let you know and we will do what we reasonably can to resolve the issue.
7.2 Our right to cancel for delays or breaches outside of our control. We reserve the right to cancel the contract between us if we do not think there is a reasonable possibility of us being able to perform our obligations in the way we have agreed due to an event outside of our control. If we cancel the contract for this reason then we will refund you the charges you have paid. We will not have any further liability to you.
7.3 If there is something wrong with the headset you have hired. If the headphones you have hired are faulty then please speak to one of our staff at the event. If there is a fault with your headset then we will exchange it for you free of charge.
7.4 If we cannot replace a faulty headset. In the unlikely event that we can’t exchange the headset for a suitable replacement, you may leave the event and claim a refund of the charges for that headset from us. The refund will take into account the amount of use you have had out of the headphones before they became faulty. Please contact us as soon as possible at info@silentdiscoking.com so that we can investigate and, if applicable, issue you with a refund. If you booked as a group, you will only receive a refund for those headphones which were faulty and could not be replaced.
7.5 We do not have to replace or refund misused headphones. We reserve the right to refuse to replace or refund headphones which are faulty as a result of misuse by you or a member of your party. We may also make you pay to repair or replace damaged headphones (please see section 5.1.2 for more information).
7.6 If we do not provide the headphones as agreed. If sections 7.1 to 7.5 do not apply, and we have not cancelled the contract under section 3, then you can contact us for a refund if we have not been able to provide the headphones as agreed. A refund will not be available if we have provided the headphones but you have not collected them.
8.TERMINATION
8.1 Our rights to terminate. In addition to our cancellation rights elsewhere in these terms, we can end the contract with you and claim any compensation due to us if:
8.1.1 You don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due.
8.1.2 You don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the headphones.
8.1.3 You, or another person you have made a booking for, breaches any of the obligations in section 5.
8.1.4 We terminate any other contract between you and us due to your breach of that contract’s terms.
9.LIABILITY
9.1 We don't compensate you for all losses you suffer. We're responsible for losses you suffer which are caused by us breaking this contract except where the loss is:
9.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).
9.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in the section 7.1.
9.1.3 Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.
9.1.4 A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
10. DISPUTES
If you have a dispute with us relating to the contract then you can resolve it using the following methods:
10.1 Make a complaint. You can contact our Customer Service Team at info@silentdiscoking.com who will do their best to resolve any problems you have with us or our services.
10.2 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
11. OTHER IMPORTANT TERMS
11.1 Personal data. Please read our Privacy Policy at www.silentdiscoking.com/consumer-terms to understand how we use your personal information in our business.
11.2 We charge interest on late payments. If we're unable to collect any payment you owe us then we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
11.3 We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
11.4 You can only transfer your contract with us to someone else if we agree to this. We have total discretion on whether to agree or not.
11.5 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
11.6 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
11.7 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.